INNOMARK’s success is directly related to its diverse team of industry experts. We make it a priority to attract, develop, and retain the best talent in the industry. If you are a determined individual who is passionate about providing the best in Visual Marketing products and services, we want to hear from you.
Manages, communicates, delegates, and monitors all aspects of a project and/or design. Serves as the internal support between sales representatives, client, and all internal departments within the manufacturing facility. Has the responsibility to communicate appropriate resources required to ensure that the company’s goals and clients’ objectives are achieved on time and within an established agreed upon estimate.
Duties & Responsibilities:
Act as primary liaison between assigned sales representatives and customers.
Process sales and/or design provided specifications in order to obtain a design and/or estimate.
Creation and distribution of a manufacturing work order that will contain specific, pertinent, detailed information as it relates to the project from receipt of materials to delivery of project.
Maintain knowledge of job status for current and upcoming jobs and communicate information with relevant staff.
Identification, requisitioning, and distribution of all required information and materials in order to ensure the successful completion of the project and 100% customer satisfaction while adhering to established estimate and delivery date.
Serve as first stage filter for customer complaints, quality issues, delivery, etc.
Continually review information, specifications, and schedule of work orders for accuracy.
Communicate and follow up with customer on proofs, any needed samples, delivery dates, etc.
Work with production and team to ensure smooth and effective flow of jobs. Continuously identify and implement cost saving and efficiency options for current and upcoming jobs.
Track customer alteration charges and submit billing information for invoicing.
Billing of completed projects and verification of project costing in relationship to established estimate.
Excellent verbal and written communication skills, strength in math and organizational skills, people skills and the ability to work in a team setting.
Associates degree or equivalent industry related work experience. Knowledge of graphic arts, lithographic printing, pre-press, and display fabrication preferred.
Serve as internal support for sales and customer service efforts of the INNOMARK Graphics Division. Coordinate team efforts for planning and communication functions.
Duties & Responsibilities:
Act as primary liaison between team and assigned Sales/Customer(s).
Coordinate and communicate information for Sales concerning relevant project information.
Compile all relevant information and materials for incoming jobs and supply such information to Production Planner(s) for order entry. Acquire and supply answers to Planners as needed for job production.
Serve as first stage filter for Customer complaints, quality issues, delivery, etc.
Lead effort to provide Customer with any needed samples or proof-of-delivery.
Communicate and follow up with Customer for proof or drawdown approvals, incoming art timing, delivery dates, etc.
Maintain knowledge and/or log of job status for ongoing/upcoming jobs and communicate information with team.
Assign jobs to team members for planning/order entry and delegate duties to team.
Track customer alteration charges that are incurred and submit billing information for invoicing.
Work with production and team to find cost & efficiency saving options for live and upcoming jobs.
Work with VP of Client Services to implement any needed changes to repair any team problem areas.
Assist with planning/order entry when necessary based on team workload/staffing.
Micro-manage live projects to ensure smooth and effective flow of jobs.
Assist Sales and team with any projects or tasks as needed.
Organizational skills, verbal and written communication skills, math skills, people skills and ability to work in a team setting.
Associates degree or equivalent work experience. Knowledge of graphic arts, specifically lithographic printing, pre-press and display fabrication.
Design consumer point-of-purchase (POP) displays and retail visual marketing materials to include elements of industrial design, structural engineering and graphic design. Work with design leadership, production and sales representatives to establish design concepts and final production materials. Develop design ideas based on factors such as appearance, design function relationships, serviceability, materials, methods of production, and client specifications. Experience with Artios CAD and temporary point-of-sale and point-of-purchase materials. Experience with display production is a must.